Warranty/Returns Procedure

Change of Mind / Non-Faulty Returns

We may accept returns of goods without incurring a restocking fee if the item(s) meet all the following criteria:

• The product has not been opened
• The product is not a special order product (Product is not "Order Only" or "At Supplier" status and is readily stocked by Scorptec)
• The product is not in large quantity (greater than 3 units)
• The product value is less than $1,000
• The product is returned within 30 business days of purchase

All change of mind / non-faulty returns (even those within the above criteria) are subject to Scorptec's inspection & final approval.
The final credit or refund provided will be based on the lesser value of either the original purchase price or current selling price.

We do not accept any change of mind / non-faulty returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces, chairs and headphones.

Click here for more information.

Repairs, Replacements, & Refunds

We aim to provide replacements for products whenever feasible, if you would prefer a store credit or refund please make sure to request this when filling out the return application form.

Please note, we are not able to provide immediate replacements or refunds on all products - many products need to undergo assessment and repair under warranty.

Troubleshooting & Support

Our products are sold as is and do not include any provision of support on how to install, setup and use the products. To avoid any additional fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction. Often additional support is offered directly by the manufacturer. Please check the table above for more information if this is available. Scorptec is only be able to offer limited technical support and if any additional support is required then it may be offered to our customer at a chargeable hourly rate.

You are welcome to lodge a return request at any time with the button below. Once you put that request through, one of our aftersales team will confirm the product & return details and provide return authorisation or contact you for more information. Once your return request is authorised, you will receive an email with return instructions.

The full Warranty and Returns Terms & Conditions can be found here.

To request return authorisation simply click the button below