Prepaid return shipment handled by Microsoft. Phone 13 20 58 or register a service request online. For further details, please visit https://support.microsoft.com/en-us/contactus/.
Microsoft Extended Hardware Service (extended to 3 years coverage)
Get the most from your Surface with the extended service plan from Microsoft which provides coverage for hardware issues, accidental damage, and three years of set-up support.
We’ve got your back
Stay productive with extended service and accident protection for your device plus setup and reimaging support for up to three years.
Extended service
Complete for Business extends your device protection (warranty) from hardware defects or malfunctions to three full years. This is transferable with device ownership.
Accident protection
Accidents happen, and that’s okay. With Complete for Business, you get three years of accidental damage protection—even from drops and spills.
Peace of mind
With Complete, you never have to worry about “what if.” It covers your potential software or hardware needs for three years.
Microsoft expertise
No-one knows your Surface better than Microsoft. Get one-on-one set-up support from a Microsoft technical expert to help you get and stay productive with your Surface.
Minimize downtime
Complete for Business includes Advanced Exchange services. Let us know if you have a hardware issue and we’ll send you a replacement Surface via expedited shipping.
Product Specs
Plan Basics
Warranty coverage
With purchase
Plan length
3 years
Activation
Can add up to 45 days from date of purchase
Exchange timeline (business days)
3-5 (varies by country)
Hardware Service
Manufacturing defects for your Surface device including bundled power supply and battery
Yes
Accidental Damage Protection
Coverage for drops, spills, power surges, etc.
No
Support for your Business
Surface set-up support
90 days
Prepaid shipping
Yes
Advanced Exchange
Yes
Transferable extended warranty
Yes
Question & Answer
Please note that questions submitted in the below form should be general questions about the product features & functionality.
For questions specific to shipping & delivery, customer service, or to you and your order please utilise this form.
For any question specifically related to stock availability or ETAs please contact us via our support page.
As stock levels are constantly changing we are unable to provide accurate and lasting information via this Question and Answer section of our website.