Asus's support page for laptops including troubleshooting guides and tips can be reached in the link below:
ASUS X509FA Slate Grey 15.6inch Core i5 Laptop
Warranty: 3 year
ASUS X509FA Slate Grey Laptop, i5-8265U, 8GB (1x 8GB) RAM, 256GB M.2 PCIE SSD, 15.6inch HD, Intel UHD Graphics 620, WiFi 5, BT 4.1, Webcam, 2 Cell Battery, 1.9kg, Win10 Pro, Chiclet Keyboard with Num-Key, No Numpad, No LAN, Max 16GB RAM Only
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