Asus's support page for laptops including troubleshooting guides and tips can be reached in the link below:
ASUS D509DA Slate Gray 15.6inch Ryzen 5 Laptop
Warranty: 3 year
ASUS D509DA Slate Gray Laptop, Ryzen 5-3500U, 12GB (1x 4GB + 1x 8GB) RAM, 512GB M.2 PCIE SSD, 15.6inch HD, AMD Radeon Vega 8 Graphics, WiFi 5, BT 4.1, Webcam, 2 Cell Battery, 1.9kg, Win10 Pro, No Numpad, No LAN, Max 12GB RAM Only
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