Asus's support page for laptops including troubleshooting guides and tips can be reached in the link below:
ASUS D509BA Slate Grey 15.6inch AMD A9 Laptop
Warranty: 1 year
ASUS D509BA Slate Grey Laptop, AMD A9-9425, 8GB (2x 4GB) RAM, 512GB M.2 PCIE SSD, 15.6inch HD, AMD Radeon R5 Graphics, WiFi 5, BT 4.1, Webcam, 2 Cell Battery, 1.9kg, Win10 Home, No LAN, No Numpad, Max 12GB RAM Only
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