We always suggest contacting the supplier to troubleshoot any primary issues you may have with a product. ASUS's general line is 1300 278 788. They are available 9:00am to 6:00pm AEST.
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To lodge a support ticket with ASUS via email, please follow the link below:
ASUS Prime X399-A Motherboard
Warranty: 3 year
ASUS Prime X399-A MB, X399, 8x DDR4, 4x PCI-E 3.0 x16, 2x M.2, 1x U.2, 6x SATA3, 15x USB3.1, E-ATX, RGB Illumination
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