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3rd April 2020

PHONES:

In an effort to prioritise online customer enquiries, the Scorptec 1300 number will now be available from Monday to Friday, 9:30am to 6:00pm AEST only.

AUSPOST UPDATE:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

STARTRACK COURIER ALERTS:

https://startrack.com.au/alerts

1st April 2020

STORES:

Remain open at this time for Click and Collect orders only.

SERVICE:

In the interest in health and safety, the Scorptec Service Department will be closed until further notice (VIC only). All existing service jobs will be completed, however no new service jobs will be accepted for approximately the next 4 weeks. Scorptec will continue to review the position and is working hard to restore this service as soon as possible.

WARRANTY:

Due to an increase in demand and an underlying focus on health and safety, our warranty department is currently experiencing extended delays. Our team is working tirelessly to resolve all claims as quickly and as safely as possible. We appreciate your patience and thank you for your support during these times.

27th March 2020

QUOTES:

As the supply situation is getting worse and the market price for all items are fluctuated drastically on daily basis, we have decided to suspend all quotes for customers until the situation returns to normal.

WARRANTY:

All warranty returns via post or delivery will continue to be processed as normal, however processing times may be extended during this time.

23rd March 2020

STORES:

To ensure the health and safety of our staff and customers our stores are open for click and collect only. Any items out of stock in stores will take longer than usual to replenish so we are recommending to order those items for delivery to minimise any non essential travel.

PHONES:

We are currently experiencing some technical difficulties with our phone system due to a high volume of calls, please bear with us during this time.

ORDERS:

Currently we are experiencing lengthy delays, to streamline our dispatch process, any in stock items on your order will be shipped out first. Any missing items on the same order will be shipped out separately at a later date at no extra cost or we will contact you directly.

REFUNDS:

Refunds will be processed in 2 business days but please be aware there may be extra delays from banks.

19th March 2020

The safety and wellbeing of both our staff and customers is our highest priority. We are currently also experiencing a higher than expected volume of inquiries, resulting in extended wait times. To address both points, we will be making some changes to our day-to-day operations.


These changes will take effect immediately (19th March 2020) and continue until otherwise announced.


IN STORE:


WARRANTY:


CHANGE OF MIND RETURNS:


AUSPOST and STARTRACK COURIER:


We'd like to thank you for your patience and understanding during these times. Our team is working hard to address your inquiries as fast and as safely as possible, with minimal interruption.
Thank you for your support, and we look forward to serving you soon!