PLEASE NOTE: We've noticed that the browser's Javascript setting have been turned off or your browser doesn't support Javascript. Scorptec requires Javascript to function properly. Please enable javascript in your browser settings.

COVID-19: VICTORIA FURTHER EASE OF RESTRICTIONS. IN-STORE CONSULTATION RETURNS. NSW CONTINUED CLICK & COLLECT. Learn More

Cyber Weekend Order Processing:

Due to the volume of orders we have received recently, especially with the Cyber Weekend event & sales, please allow up to 5 business days for processing of orders with standard delivery and up to 3 business days for orders with express delivery.

We appreciate your support and patience as our team continues to work to get your order picked, packed, and shipped as quickly as possible. Orders that do not have stock immediately available will likely see slightly longer delays before you receive ETA information as our teams are prioritising orders with all items in stock.

We aim to have caught up with the demand from Cyber Weekend by the end of this week (Friday 4th of December) and will provide further updates as appropriate.


Victoria Ease of Restrictions:

Following the good news of easing restrictions in Victoria, our Melbourne stores will begin opening back up. This will happen in stages as we continue to move further towards a new normal. We no longer require bookings to be made prior to coming to the store.

From the start of business on the 24th of November, all Melbourne stores will provide the following:

Customers will need to ensure they follow the below requirements to be granted service:

Refusal to abide by any the above requirements will result in a rejection of service for the safety of our staff and fellow customers.


Live Chat

Live chat has been temporarily suspended as we have shifted more resources to answering calls.


Change of Mind Returns

Some restrictions on non-faulty change of mind returns are being lifted from the start of business on the 28th of October. We will now accept returns of these goods under the following conditions:

All change of mind returns are subject to Scorptec's inspection & final approval, and all returns in-store must have an approved RA (Return Authorisation) number prior to being returned.


Online Contactless Delivery Update:


NSW Store Sales Update:

From 9.30am Wednesday 29th July 2020, due to the ongoing concern of COVID-19 situation in NSW, Scorptec have decided to roll-back the easing of restrictions for NSW Retail Stores at Auburn and Macquarie Park.

Our number one priority is to ensure the health and safety of both staff and customers.

All Scorptec Stores:
1. Maximum serving 2 customers at a time for Click & Collect only.


Behaviour:

Scorptec accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication, any such behaviour will result in termination of communication and/or removal from a store.

We understand your frustration and concern and all of our new, existing, and temporary team members are working their best during difficult and unsure times - inflammatory behaviour towards them is unnecessary and unaccepted.