Vic Stores Update:
From the start of business on the 22nd of February 2021, at all Scorptec Vic stores:
- At-store Click & Collect for fully paid orders that are ready for pickup.
- In-store consultations.
- In-store payments.
- At-store drop-off and pickup for returns with an approved RA (Return Authorisation) number.
- At-store drop-off PC servicing and repairs.
Customers must be sure to follow the below requirements to be provided service:
- Face masks must be worn at all times.
- Social distancing from other customers & Scorptec staff.
NSW Stores Update:
Due to the ongoing COVID-19 situation in NSW, our Sydney stores are continuing to operate as strict Click & Collect only. Our number one priority is to ensure the health and safety of both staff and customers.
From the start of business 22nd Dec 2020, at all Scorptec NSW stores:
- Strictly Click and Collect for fully paid orders that are ready for pickup only.
- No in-store consultation
- No cash payments
- No ordering at the store
- Face masks must be worn at all times
Customers must be sure to follow the below requirements to be provided service:
- Face masks must be worn at all times.
- Social distancing from other customers & Scorptec staff.
Phone Support Suspension
To provide better assistance for our customers we have temporarily suspended our general phone support. Our team are focusing on providing support via website messaging and email & online queries submitted through our support site.
We apologise for the inconvenience, we are confident that this is the best way for our team to provide the highest level of support for all of our customers.
If you have already sent us a message from your order, quote, or return - or submitted a query to our team, please continue to be patient as our team are working hard to get back to you as quickly as possible.
Behaviour:
Scorptec accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication, any such behaviour will result in termination of communication and/or removal from a store.
We understand your frustration and concern and all of our new, existing, and temporary team members are working their best during difficult and unsure times - inflammatory behaviour towards them is unnecessary and unaccepted.