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COVID-19: VIC RETAIL OPERATING AS CONTACTLESS DRIVE AND COLLECT ONLY. NSW RETAIL CLICK & COLLECT ONLY. Learn More

Victoria Stage 4 Update:

Due to Stage 4 Restrictions currently in place in metropolitan Melbourne, from Thursday 6th August 2020 Scorptec's Victorian Stores will be operating as strict Contactless Drive & Collect collect only. Customers need to book collection times via our booking partner WaitWhile before heading to the store.

The restrictions currently in place for Contactless Drive & Collect are below:

Instructions for Contactless Drive & Collect (Victorian Stores Only)


Online Contactless Delivery Update:


Technical and Warranty Update:


NSW Store Sales Update:

From 9.30am Wednesday 29th July 2020, due to the ongoing concern of COVID-19 situation in NSW, Scorptec have decided to roll-back the easing of restrictions for NSW Retail Stores at Auburn and Macquarie Park.

Our number one priority is to ensure the health and safety of both staff and customers.

All Scorptec Stores:
1. Maximum serving 2 customers at a time for Click & Collect only.


Behaviour:

Scorptec accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication, any such behaviour will result in termination of communication and/or removal from a store.

We understand your frustration and concern and all of our new, existing, and temporary team members are working their best during difficult and unsure times - inflammatory behaviour towards them is unnecessary and unaccepted.


Temporary Phone Suspension:

From Monday 25th May 2020, we will be suspending the Scorptec 1300 phone support number until further notice. All support resources will be redirected to our Online Live Chat, and support hours extended from 9.00am to 9.00pm. This will help to consolidate all inquiries, reduce wait times, and ultimately improve the overall customer service experience.