Victorian Stores Stage 4 - From Thursday 6th August 2020, all Victorian stores will be operating as strict Contactless Drive & Collect only. (more information here)
New South Wales Stores - Stores in NSW will continue to operate as strict Click & Collect sites only.
Delivery Orders - Scorptec is continuing to operate and process orders for delivery, however processing times may be increased due to government restrictions.
Temporary Phone Suspension - From Monday 25th May 2020, we will be suspending the Scorptec 1300 phone support number until further notice. All support resources will be redirected to our Online Live Chat, and support hours extended from 9.00am to 9.00pm. This will help to consolidate all inquiries, reduce wait times, and ultimately improve the overall customer service experience.
Extended Wait Times - we are currently receiving extreme volumes of queries. We have recently increased the size of our team, and have adjusted operating hours within our support team to help facilitate this. Please be patient as our team are working through all queries as quickly as possible. Please do not submit multiple queries as this will only cause further delays.
For more information please refer to our dedicated information page - https://www.scorptec.com.au/covid19
