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Temporary Phone Suspension - From Monday 25th May 2020, we will be suspending the Scorptec 1300 phone support number until further notice. All support resources will be redirected to our Online Live Chat, and support hours extended from 9.00am to 9.00pm. This will help to consolidate all inquiries, reduce wait times, and ultimately improve the overall customer service experience.
Delivery Delays - AusPost and Star Track are experiencing extended delivery delays. Please be patient and do not submit a query or call us unless your order is over 2 weeks past the expected delivery date.
Processing Delays - We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team, and have adjusted operating hours within the warehouse to help facilitate this. We are processing orders as quickly and as safely as possible. Please do not submit a query or call us if your order status is "New" or "Ready to Dispatch", it will be processed as soon as we are able to. Thank you for your patience and understanding.
Extended Wait Times - we are currently receiving extreme volumes of queries. We have recently increased the size of our team, and have adjusted operating hours within our support team to help facilitate this. Please be patient as our team are working through all queries as quickly as possible. Please do not submit multiple queries as this will only cause further delays.
