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Standard Warranty Procedure

Please refer to the tool below to determine the best course of action for warranty repair or replacement.
If details for your product are not shown, please fill out a standard warranty return RA Form, or call the warranty department on 1300 726 770

Manufacturer Warranty Details
Category Warranty Details
Subcategory Warranty Details

Warranty

While Scorptec offers the best range of quality brands with the highest quality possible, there is little we can do to stop the odd occassion when a product might fail or behave as unexpected. If you believe your product is faulty and/or is not performing as it should, you may then request a Return Authorisation by filling out the standard warranty RA Form.

Warranty Returns

Firstly, you may need to check the manufacturer's website or contact them for further advise on how to claim warranty on your product. Most manufacturer's will have their warranty and return policies displayed on their website or in the product manual. For those products that have a direct to manufacturer warranty support please contact the manufacturer directly. If the manufacturer's warranty policy is to return to your point of puchase then you may return it to us and we will handle it for you. In any case, if you are not sure, you can request a Return Authorisation number via filling out the standard warranty RA Form before you can return the product to us.

Troubleshooting

To save everyone time, please troubleshoot your issue as best you can (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to offer more direction. Below are some guides for troubleshooting, or perhaps you could try asking for help on ScorptecForum from a fellow Scorptec customer. However, if all else fails, please submit a claim for warranty return via the website and we'll be glad to assist you.

Computer Hardware Troubleshooting Guide - http://www.networktutorials.info/computerhardware/troubleshooting.html


Contacts

In any case, if you experience any technical issue and unable to resolve it, you won't need to worry because you can always contact us. Here's how you can contact us for your technical support and warranty enquiries using the form found on this page: Contact Us Page

Telephone-1300 726 770 for immediate assistance.

We strive to continuously improve our customer service and would be happy to hear about your experience with us.Please let us know by filling up the tech department feedback form on this page link::Contact Us Page

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What our customers are saying....
Just a quick message to say thank you and the team for an excellent service. Everything worked like a gem. Once again thanks very much. Will see you soon for some more components.
John
The guys were extremely helpful in changing my order fast and very communicative with me to keep me informed. Very much appreciated and will definitely be using your company again!
Jordan
I have been a customer of Scorptec for nearly 10 years now, the reason I come back? Great service, simple as that. Ive never had any problems or hassles with Scorptec, their people know the products that they sell and provide excellent pre and post sales support. I just replaced my existing 8 year old computer system with a new custom built system with an Intel I5 Processor, Samsung SSD and a ...
John
Truly great experience I've had with the service provided. Had bought a monitor and had to replace it twice due to dead pixels. The support guys were helpful in checking and replacing the sets. Some places would have been a lot more difficult to customers when dealing with the issues of dead pixels. Will certainly return for future purchases!
Wilkie
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