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Standard Warranty Procedure

Please refer to the tool below to determine the best course of action for warranty repair or replacement.
If details for your product are not shown, please fill out a standard warranty return RA Form, or call the warranty department on 1300 726 770

Manufacturer Warranty Details
Category Warranty Details
Subcategory Warranty Details

Warranty

While Scorptec offers the best range of quality brands with the highest quality possible, there is little we can do to stop the odd occassion when a product might fail or behave as unexpected. If you believe your product is faulty and/or is not performing as it should, you may then request a Return Authorisation by filling out the standard warranty RA Form.

Warranty Returns

Firstly, you may need to check the manufacturer's website or contact them for further advise on how to claim warranty on your product. Most manufacturer's will have their warranty and return policies displayed on their website or in the product manual. For those products that have a direct to manufacturer warranty support please contact the manufacturer directly. If the manufacturer's warranty policy is to return to your point of puchase then you may return it to us and we will handle it for you. In any case, if you are not sure, you can request a Return Authorisation number via filling out the standard warranty RA Form before you can return the product to us.

Troubleshooting

To save everyone time, please troubleshoot your issue as best you can (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to offer more direction. Below are some guides for troubleshooting, or perhaps you could try asking for help on ScorptecForum from a fellow Scorptec customer. However, if all else fails, please submit a claim for warranty return via the website and we'll be glad to assist you.

Computer Hardware Troubleshooting Guide - http://www.networktutorials.info/computerhardware/troubleshooting.html


Contacts

In any case, if you experience any technical issue and unable to resolve it, you won't need to worry because you can always contact us. Here's how you can contact us for your technical support and warranty inquiries.

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What our customers are saying.
Thank you for the awesome customer service and continued updates that I am receiving.
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Just would like to say, you've been an incredible help, and this has been the best, most personal service I've ever received full-stop.
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Thanks for the update last week about the ETA. After a dealing with some other IT suppliers that had poor customer service, I thought I would let you know that I appreciated the email. My order has arrived and seems to be all in good order. Thanks and Happy New Year.
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Very happy with the desktop PC, runs well, no problems so far, very neat wiring, customer service and overall communication was great, fast and efficient. PC arrived sooner than I could have hoped. Thank you.
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