While Scorptec offers the best range of quality brands with the highest quality possible, there is little we can do to stop the odd occassion when a product might fail or behave as unexpected. If you believe your product is faulty and/or is not performing as it should, you may then request a Return Authorisation by filling out the standard warranty RA Form.
Firstly, you may need to check the manufacturer's website or contact them for further advise on how to claim warranty on your product. Most manufacturer's will have their warranty and return policies displayed on their website or in the product manual. For those products that have a direct to manufacturer warranty support please contact the manufacturer directly. If the manufacturer's warranty policy is to return to your point of puchase then you may return it to us and we will handle it for you. In any case, if you are not sure, you can request a Return Authorisation number via filling out the standard warranty RA Form before you can return the product to us. You may want to peruse our Warranty & returns Terms and conditions.
To save everyone time, please troubleshoot your issue as best you can (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to offer more direction. Below are some guides for troubleshooting, or perhaps you could try asking for help on Scorptec Forum from a fellow Scorptec customer. However, if all else fails, please submit a claim for warranty return via the website and we'll be glad to assist you.
Computer Hardware Troubleshooting Guide - http://www.networktutorials.info/computerhardware/troubleshooting.html
In any case, if you experience any technical issue and unable to resolve it, you won't need to worry because you can always contact us. Here's how you can contact us for your technical support and warranty enquiries using the form found on this page: Contact Us Page
Telephone - 1300 726 770 for immediate assistance.
We strive to continuously improve our customer service and would be happy to hear about your experience with us. Please let us know by filling up the tech department feedback form on this page link:: Contact Us Page
Notice: Please be advised that as of 1 July 2011, we are required under Australian Consumer Law to provide you with the following information prior to accepting your product for repair.
- Loss of stored Data - The repair of goods capable of retaining user-generated data may result in the loss of data stored on those goods. In this notice, "user generated data" means any data stored on goods including customised programming and data stored on computres, notebooks, monitors, tablets, and mobile phones.
- Use of refurbished parts - Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
- Items tested not faulty - Items tested not faulty or no fault found will incur a $49.00 service fee.
As part of our normal warranty repair process, we will restore all products to their factory default settings, and this will result in the loss of all personal data and configurations.