Product supports are often provided directly by the manufacturers. Our products are sold as is and do not include any provision of support on how to install, setup and use the products.
As such, Scorptec is only be able to offer limited technical support and if any additional support is required then it may be offered to our customer at a chargeable hourly rate.
To avoid any unnecessary troubleshooting fees, before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guideline (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction. Below are some guides for general troubleshooting,
If you experience any technical issue and unable to resolve it, don't despair because you can always contact our support team.
We recommend that you first contact us for your technical support and warranty enquiries using our online ticketing system found on this page: Contact Us Page
Alternatively, you may also ring us on 1300 726 770. Please be patient as it can get quite busy during the busy hours. Also be ready to provide us with your name, order number or invoice number and the product that you purchased from us.
We strive to continuously improve our customer service and would be happy to hear about your experience with us. Please let us know by filling up the tech department feedback form on this page link:: Contact Us Page
Notice: Please be advised that as of 1 July 2011, we are required under Australian Consumer Law to provide you with the following information prior to accepting your product for repair.
- Loss of stored Data - The repair of goods capable of retaining user-generated data may result in the loss of data stored on those goods. In this notice, "user generated data" means any data stored on goods including customised programming and data stored on NAS, servers ,hard drives, computers, notebooks, monitors, tablets, and mobile phones.
- Use of refurbished parts - Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
- Items tested not faulty - Items tested not faulty or no fault found will incur a minimum $50 service fee. Any shipping or handling costs will also be chargeable to customer.
Warranty and Returns
If all else failed and you suspect your product is faulty and/or is not performing as it should, please check the Manufacturer's warranty table above or follow our troubleshooting guideline before sending back your items to us.
Items returned to us without first obtaining a Return Authorisation number will not be accepted for processing. For Non Faulty items returns, please refer to our Warranty & returns Terms and conditions.
For Manufacturers offering direct customer warranty service and support:
Before sending your items under warranty claim to Scorptec, its best to always check on the manufacturer's website/product manual and if required, contact them directly for further advice on how to claim warranty on your product. These days, most manufacturers for finished consumer goods such as tablets, notebooks, desktops, printers, scanners, monitors, peripherals and accessories have their own dedicated and direct to customer warranty service and support. Their return instruction will often be displayed clearly on their website or otherwise provided inside the product manual.
Even though Scorptec will still accept and process your warranty claims for any products your purchased from us, for those brands or manufacturers that specifically offer a direct to customer warranty support, we highly recommend to our customers to always deal directly with the manufacturer as it often will benefit our customer with a much faster and more efficient turn around service.
For Manufacturers that do not offer direct customer warranty service and support:
If the manufacturers do not provide a direct to customer warranty service and support, you may then claim for warranty directly through Scorptec by firstly applying for our Return Authorisation Number on the bottom of this page.