While Scorptec offers the best range of quality brands with the highest quality possible, there is little we can do to stop the odd occassion when a product might fail or behave as unexpected. If you believe your product is faulty and/or is not performing as it should, you may then request for a warranty claim.

Warranty Returns

Firstly, you may need to check the manufacturer's website or contact them for further advise on how to claim warranty on your product. Most manufacturer's will have their warranty and return policies displayed on their website or on your product manual it should have some information regarding warranty and return policies. For those products that have a direct to manufacturer warranty support please contact the manufacturer directly. If the manufacturer's warranty policy is to return to your point of puchase then you may return it to us and we will handle it for you. In any case, if you are not sure, you can request a Return Authorisation number before you can return the product to us by clicking here.

Troubleshooting 

To save everyone time, please troubleshoot your issue as best you can (assuming you are comfortable and have the knowledge required). Below are some guides for troubleshooting, or perhaps you could try asking for help on Scorptec Forum from a fellow Scorptec customer. However, if all else fails, please submit a claim for warranty return via the website and we'll be glad to assist you.

Guide to Computer Troubleshooting and Repair - PC Troubleshooting Manual - http://www.daileyint.com/hmdpc/manual.htm

Everything Computers Troubleshooting Guide - http://www.everythingcomputers.com/troubleg.htm

Computer Hardware Troubleshooting Guide - http://www.networktutorials.info/computerhardware/troubleshooting.html