Scorpion Technology Computers is proud to offer our valued customers a dedicated Technical Support Team to assist you with your Scorptec computers, parts and accessories. Most of the time we will be able to assist you with your queries however we do encourage our customers to learn the basics of troubleshootings and research the answers online. Your knowledge and experience will in turn help to make sure your system is well maintained and it can perform at its optimum level. 

Computer Parts

The best place to find the latest information on your product and its technical issue will be through the internet. By visiting to the manufacturer's own website, forums, technical support and researching for your symptoms online (Google), you will be able to confirm whether or not it is a known issue and most importantly if there is a solution to your issue. Majority of the time, the solution is available on the internet via updated drivers and firmware. 

Systems

For Scorptec systems or any custom computers built by us, you will be able to contact us directly to obtain technical support (see below). However for any branded desktop systems and notebooks such as Acer, Lenovo, HP etc, typically they will have their own technical support and are your first point of contact for your support inquiries. You may find the contact number of the company you require in this list on our Support Forum here. http://www.scorptec.com.au/forum/
For all other numbers not in this list please check the manufacturers website.

In order to maintain your computer in a good working order and performing well and reliably, we do encourage our customers to ensure they are running the latest version of BIOS/firmware/drivers and software and make sure that its well maintained such as keeping a regular check on their cables and connections (not loose) and keeping it clean and free of dust (create static) and cool by making sure all the fans are in good working order (prevents from overheating).  

Contacts

In any case, if you still experience any technical issue and unable to resolve it, you wont need to worry because you can always contact us. Here's how you can contact us for your technical support inquiry.

Email   - support@scorptec.com.au 

Telephone  - 1300 726 770 extension no 3  for immediate assistance.

If you are certain that your product is faulty or suspect that it may be faulty, then you may proceed to claim a warranty return authorisation on your product. Click here to go to Warranty Claim Department.

We strive to continuously improve our customer service and would be happy to hear from our customers if you are happy or unhappy with our services.
Please let us know by sending an email to: techfeedback@scorptec.com.au